Pivoting for Success

Mar 14, 2023

The voice over industry is always changing. Pivoting for success is about preparing for that change and learning how to adapt. Anne & Lau are very experienced with pivoting professionally. How else could they keep their businesses thriving for 15 years? Pivoting is not just about immediately making changes to your process, but exploring your options. It’s about taking a step back, looking at what you are doing and asking yourself “Is this working? Is this the right thing?” There's an incredible amount of pressure to stay ahead of the curve and keep up with the latest trends & tech. If you’re not learning new things, you’re falling behind. Don't sweat it, Bosses. Anne & Lau are here to help you embrace these shifts + take advantage of bigger & better opportunities...

 

Transcript

 

It’s time to take your business to the next level, the BOSS level! These are the premiere Business Owner Strategies and Successes being utilized by the industry’s top talent today. Rock your business like a BOSS, a VO BOSS! Now let’s welcome your host, Anne Ganguzza.

 

Anne: Hey everyone. Welcome to the VO BOSS Podcast and the BOSS Superpower series. I'm your host, Anne Ganguzza, along here with my very special guest co-host, Lau Lapides. Hey Lau, how are you today? 

 

Lau: I'm, I'm doing great. 

 

Anne: Awesome. So Lau, last night -- (laughs) -- Late at night, I had the television on, and there was an episode of Friends that came on. It's one of my favorite episodes because I don't know if you watch Friends. Oh, okay. 

 

Lau: Back in the day, are you kidding me? We were all Friends.

 

Anne: So, do you remember the episode where they're trying to get the mattress up the staircase, and they're having a hard time making the turn? And Ross, Ross kept saying, pivot (laughs). Pivot. Pivot. And it totally made me think of my business, and I thought we could talk about pivoting. So question BOSSes, how good are you at pivoting and making quick changes, doing things in the moment, evolving along and changing direction? Good question. And I think we are at a point in our industry where things are changing, Lau, more than ever before. 

 

I mean, I think things are always changing. We always have to be on the lookout for trends. But I do feel as though we are at a pivotal point, (laughs), no pun intended, a critical point too in the industry where things just may change. And if we wanna survive, Lau, as a business — and I sat back and really thought about this the other day, we have to be able to evolve and change along with that if we want to survive. And I thought, alright, let's ask myself the toughest question. What would happen? ‘'Cause this has been on the forums for good long time now — the threat of synthetic voices, right? Well, what would happen to your business? Right? Ask yourself the question, BOSSes, what would happen if you did not have voiceover anymore? How would you be able to maintain a business or stay in business? How would you pivot? 

 

Lau: That's an excellent question. It's sort of a human question too. We never wanna think about this, but what happens if our career goes down? What happens if our house is gone? What happens if we can't walk anymore? I mean, these are things we don't wanna think about but that do happen in life to people every moment of the day. And it's not unrealistic to say, let me think of three possible scenarios that I could do if my business starts to crash and burn. Or if the pipeline for my business that I so rely upon, those 2, 3, 4 clients are gone? I actually saw one business, Anne, where there was four biggies in the pipeline for a talent, and they all went down. This was at the beginning of a earlier recession, and he had to close his business. He had to close, not because he didn't have the business, because he didn't know how to pivot. 

 

Anne: Well, you bring up such a good point. And you know, the pandemic was a big jolt to everyone's minds in saying, oh gosh, all of a sudden things have changed. Right? And this became like, well, we better make sure our studios are up to snuff and because we're gonna now be working from our home studios. And it became a thing that if you were a talent and you didn't have the proper requirements for your studio, if it didn't sound good, if you didn't have Source Connect or ipDTL or another way to connect to your client, your business might be suffering. And so those that were able to pivot and quickly recognize this and implement that, if they didn't have it implemented already, we're able to pivot. That was, I think, one of the first jolts to, I think a lot of us in the industry, that, oops, something changed and we need to be able to pivot with it in order to be successful or remain successful. 

 

Lau: Now, did you have one, at least one big pivot and during covid that you can recall and say, wow, that was a big shift? I changed, whatever that was? Do you have one in mind that you did during that Covid period right at the beginning? 

 

Anne: That's a good question. Well, first of all, I know that right before lockdown, I was super excited because I was able to complete this studio before that happened. And so when that happened, the great thing was, is that I was prepared. And I know that I already had been active with my ipDTL, so I was thankful for that, right, and Source Connect. And so I technically knew how to use them, I had used them. I was able to then make sure that I had those advertised on my page to make sure I could handle new work coming in, or if people had questions, because it was becoming a requirement now in casting specs. 

 

And so for me, it was literally making a pivot. I also had a lot of people reaching out for coaching, right? So I needed to make sure that I was able to handle the influx, which to me was a wonderful thing, right? I didn't have to necessarily worry so much about not working or losing business because more and more was coming in. So for me, it was an adjustment in terms of my scheduling and how I could fit everything in and do that. But what about you, Lau? Because you had a physical studio. Talk about that. 

 

Lau: Yeah, I did. And I did what every other voiceover talent. I was building my own voiceover studio from home. But the big pivot for me that I didn't even recognize I was doing, besides going online with the business, which was huge — that to me was huge, like, being able to go into the global zone and reach clients that way was terrifying, but incredibly exciting. The other big pivot for me was becoming an agent. So I never, ever dreamed or thought of that or envisioned that as part of my business at all. And then all of a sudden, I was on lockdown with everyone else, and I said, I, 

I --

 

Anne: Yeah, maybe we'll do that. 

 

Lau: And yeah. And my husband said, do you know anything about that? Do you know how to do that? I said, uh, no. I've had agents as a talent, but I've, I've never worked in an agency. I've never worked in an office. I'll figure it out.(laughs) 

 

Anne: I love that. I'll figure it out. 

 

Lau: So it’s that sense of — the way I was trained. Yeah. The way I was trained, my mentors were like, listen, in business, Lau, in business, you have to set up your service. And then you have to figure out how to do it. Because believe it or not, (laughs), right? Miss control factor here, you are not gonna know how to do most things before you sell it. And that to me was outta my mind with that. Like, I had to know exactly how to do everything before I could put it on the market. And I learned that's actually not the way business really runs. Like you're upgrading your product, you're offering new services, and you're kind of piloting it and pulling it to figure out what it is through your client base. And I figured out how to do that. But the big pivot for me was going online. 

 

Anne: That's amazing. So you created another segment of your business, or you grew another segment of your business. And I'm gonna say for me, during the pandemic, it was growing my business for coaching and demo production and producing demos online. Now, I am gonna say, for me, I am so grateful that I came from a background of technology because I was very used to having new things thrown at me and then being able to learn them and adjust and pivot. And I cannot tell you how much that experience helped me through the pandemic and pretty much anything else that as the industry grows here, being able to adjust it. 

 

You know, in the beginning, the fact that I understood technology or I could work with technology helped me when home studios weren't a thing, and then they were a thing. So I understood that it was something I needed to do. Being online, that has always been an inherent part of my experience, and I'm very grateful for that. It's how I brought VO Peeps into light. When I decided to quit my job and then just do full-time VO, I had to really start implementing things quickly so that I could bring in some revenue. And because I had experience in technology, I thought I would say, well, I thought, well, I can create a networking group that's global and that's online. And thus began VO Peeps. 

 

As, you know, things started to evolve. I started to offer classes using streaming technologies and then hybrid classes so that people didn't have to be physically near me to take a class or in person. They could do it online, in Zoom. And so I was able to evolve with that. And so I'm very, very fortunate and I cannot stress enough for those of you out there that maybe are afraid of technology or afraid of your computer or learning new things, I think it's fundamental, number one, to be able to take advantage of the technologies, to help you pivot (laughs) and help you grow. And I think that that's number one, that I feel so lucky that I'm — was able to pivot with the help of technology, and the fact that I knew it — and if I didn't know it, I would learn it. Right Lau, just like you, if you don't know, you're going to have to learn in order to kind of stay afloat and survive. 

 

Lau: I think also along with that, there's this sense of who I thought I'd be or where I thought I'd be by a certain age or a stage of life. And I know a lot of people go through this like, oh, I think I'd be this, or I'd be married by this day, whatever. Believe it or not, I always thought from a young age, I would be like, a talent, full-time, professional talent, because that's what I was trained to do for the first half of my life. And then that was a massive pivot. And very difficult too, because anyone who's a talent who pivots in another direction, whether they become a producer or a director or they own an agency or whatever, there's that loss. There's a little bit of mourning in that. There's that loss of understanding that, sure, I can do a gig or whatever, but my real focus for my business is in this direction. 

 

So that was a massive pivot for me when I opened my studio to really say, I can still do a gig if I wanna do a gig, but it's no longer my focus, it's not my focus point. My focus point is this. And to be able to concentrate and discipline myself to, to pivot in that direction is tough. It's wonderful that we're capable of doing that. But every, like, I'd say, every year, maybe once a year or so, like I just wanna cry my eyes out because I think, oh, what could have happened if I used this in my performance track? You know what I mean?

 

Anne: First of all, I love that you mentioned that. I wanna say that I've always been of the philosophy that I love performing, right? I love being a voice actor, and nothing beats it. Right? But I give so much credit to my ability and what I've learned over the years to build a business in regard to keeping me safe and able to pivot, right? So again, if I ask the really hard question, okay, synthetic voices are getting good, right? There will be a market for them. There will be people who will pay for them. It will be okay at some point it'll probably evolve because I've gotten used to talking to Alexa. I always use Alexa as my example, but what am I going to do when parts of my business are taken away, right, by the technology? What can I do? 

 

And so asking the really tough question, if there was no voiceover, if the synthetic voice got so good that maybe the market just collapsed, and that could happen, what would I do? And I am thankful, so very thankful that I have the business skills, right? I've built a business and I've maintained that business for 15, longer than 15 years. And so what can I bring with those skills, right, to maybe not perform and do voiceover? What else could I do? 

 

And so I really started to think about, okay, there's lots of kind of things on the side. I have the VO Peeps group. I call it the tendrils of my business, like it's got arms. But really I could do something more with that. Or with the podcast, maybe I could be a podcast host or I could help other people develop their podcast. There's so many things that I am grateful for, again, because I have built my business up. But I think, BOSSes out there, you've got to really, really sit down and think, what will happen if this industry changes in a way that it's not what I intended right now? And am I preparing myself? Am I training myself to be able to evolve and pivot with it? 

 

But I think the whole business skills thing, if you guys are bored, (laughs) BOSSes out there, if you're bored, like, what should I train on next? Right? What should I do? Yes, of course, performance. But don't forget, gosh, about business, marketing -- those things, those skills will be invaluable for you as a business in order to survive whatever pivot you decide or whatever pivot you do. 

 

Lau: Yeah. I couldn't agree more with that. I think you gotta be in the business of being in business. My dad always said, I'm in the business of staying in business, right? So I'm not gonna do something completely unrelated, because it's not within my skillset. Like I'm not gonna go all of a sudden be a nurse. I'm probably not gonna be a firefighter. Could I actually have the skills to apply? Yeah. I really could, 'cause I feel like I've been taking care of people for a lot of years, but I'm not gonna do that. That's out of my realm, but within my realm — you're building hardcore skills, these BOSSes that are listening now. You're really, you may not know it, but you're building skills so that if one area of your business goes down, you don't wanna become obsolete. 

 

It reminds me of the services that were doing, you know, VHS movies, you know what I mean? And you'd go in and you'd rent a movie and take — you and I remember those days, you'd take that movie, you'd rewind it and bring it back. Well, they went out of business, they became obsolete and went out of business when then we went to DVDs, and now we're streaming, and now we're this. So I always wondered, why didn't they go into that area of innovation? Why did they just close down? Why didn't they pivot and shift? Why didn't they go into DVDs? Why didn't they --

 

Anne: Great example, Netflix.

 

Lau: I don't know why.

 

Anne: Right? Netflix, it was videos, right? It was videos that you rented and they mailed them to you. Right? Do you remember that? I feel old now. They mailed them to you for $.99 when you joined, right? And you could just keep getting videos and look at their pivot. Wow. I mean, that's an amazing pivot. Now they're one of the largest online streaming services, and I'm gonna say Microsoft, IBM. Look at these big companies that have been around for a very long time, right, and how they have pivoted and evolved. Look at, I think I was mentioning this to you before, but I had just seen something with Gary Vaynerchuk, who I absolutely love. He just was talking about the tractor. So farmers, when the tractor was invented, they were like, oh, it's gonna take away my job, it's gonna take away my job. And they would scream, and guess what? We evolved, right? So now tractors are being used to help farmers do their job. And so then we can, as humans, do more wonderful things. 

 

So I always think — when people have a thought that, oh my God, this is gonna take my job away. My business is gonna fall out from under me -- I think we need to really think about tractors or that concept that like, okay, how can we use whatever it is that's disrupting our business? And I'm gonna use technology as an example, right, synthetic voices. How can we use that to enhance our business or expand our business? How can we use it to help us do our jobs better? And I'm telling you, BOSSes out there, if you use Positron mm, okay, you cannot be hypocritical, right? Positron uses AI to help you do your job better, right? 

 

And yes, there's a lot of discussion about rights and and licensing and yes, that needs to be addressed. Right? Which is what I've always been talking about. If you're on the ground floor with this stuff, you have a voice to be able to make sure that that will happen. Okay? So I think really, it's going to expand us as human beings. Right? And it's not gonna take over ,because human beings invented it. Right? And I like to believe that not everybody in the world is evil, and that we will ultimately use the technology to help us to build better things and to be greater human beings. Because nothing will take away the fact that we are humans, and we humans like to engage with each other. Yeah, yeah. 

 

Lau: And we also like to innovate. And I think once you sit back and you stop innovating, then you're stopping the whole nature of what business is. I mean, building a business needs to be built from the ground up. Even if someone is handing you a business or selling you a business, you still have to put your stamp on that. And you have to figure out from an integral source about like, how do we do things? Like the best people who run businesses know how to do a lot of the jobs. It doesn't mean they're going to, but they're gonna delegate them. But it, they know how to do a lot of what their business runs on.

 

Anne: They’re educated. Right? Educate yourself. 

 

Lau: They're educated. So yeah, so the peeps listening now have to think, okay, what are three things right now that are related, directly related to my business that are my skillset that I'm learning and I'm doing that I could literally offer -- I could extend my business if this area goes down, if this area? Like I'm a really great writer. Okay. If you're a great writer, you should be able to write copy, you should be able to write particular scripts in certain genres that you love or that you're really good at. You should be able to sell those potentially. 

 

Anne: But what if AI takes that away from you, Lau, then what? Then where's your pivot? There you go. Mm. 

 

Lau: Well, there it is. You have to continue to -- it's like a tree. I always feel like, I know you feel this way too, Anne, in my business, my life isn't long enough to do everything I wanna do. Like I'm an idea a minute. I, I'm like an advertising agency idea minute kind of person. I'm like, oh my God, yes, I could create a library of this, and then I could do this and then I could offer this. Do I do it all? No, because you can't do it all. You have to make selections and prioritize along the way. But if three things went down, I'd take three other things and build them up. Because I feel like we are expansive. We're expansive of possibilities. There's so much realm we can do.

 

Anne: Yes, always think of the abundance, right, rather than what's being taken away. People who are stomping their foot and saying no, no to this technology, no to this evolution of what's happening in the industry. I'm sorry, but I'm not gonna stop AI. I'm just not as a single human being. I can have a voice and determine how I use it. Right? And how it will affect me and how it will affect my business. And for me, I am steadfastly committed to not having my business be in any sort of detriment because of it. I will use what I use to enhance my business, and that's it. 

 

But I think we have to always be of the mindset that we need to educate ourselves in order to really think about how are we going to pivot and educate yourself continually think about what it is that you bring to the table that can be another avenue for you or another tendril of your business to start developing now. And it doesn't have to be all voiceover related, although I like to be in parallel. I mean, like you said, you're a good writer. You could write. I mean I organized events. I can organize events. We do a podcast together. How much fun to help other people do podcasts together? There's just a lot of things that I think that can happen if you really just put your mind to it. 

 

Lau: I would love to see people really challenge themselves to take the time — if they're taking a lot of time -- they're fighting the good fight, they're fighting the battles, or they're upset or they're engaging in conversation, they're trying to work out the problems of having these innovations taking over their work, I get that. And to some degree it's necessary to do that, to process through what you're going through. But I'd also like to see people take the time that they're taking to do that to also innovate new ideas and really start to execute and implement those new ideas to see if they can be a viable source of joy and income for them. Because I guarantee you so many people are taking so much time to get angry or gossip or downtalk this or that. Number one, as you said, it's inevitable. We're not gonna stop it. Nor would we wanna stop it --

 

Anne: So much energy.

 

Lau: — necessarily, but the — yes. So much energy is going in the wrong direction. 

 

Anne: Fighting (laughs) and trying to stop. And I think honestly -- like, I love that you said the word innovate. And I think that there are too few people that think about themselves as being innovative. Right? And we are, I mean, gosh, we are probably some of the most innovative, creative -- if you're a creative, you're innovative. That's the way I feel. Or you can be innovative if you're creative. Right? And that's where I think we need to stretch ourselves to grow ourselves as BOSSes. Think beyond the booth, think beyond the booth. How can you build your business? How can you grow your business? Doesn't necessarily have to always be within the confines of the booth. And innovate, I love that word. I think that should be like your challenge word for the rest of the year. Innovate. How can I innovate? Yeah. 

 

Lau: How can I innovate? And there's a beautiful little piece of artwork that's in my office that I bought in my travels, and it says create the things you wish existed. And I love that. That's like one of the mottos or affirmations that I have found in my travels that really, every time I look at it, it inspires me to say, okay, I'm not gonna sit and dish(?) day and night about what I don't like and what's going wrong and why did I lose this, and how come I'm not making money at that? I'm gonna say, woo, hold on. Whoa Nellie, let's go to here and say I'm gonna do this. How can I make this work? How can I make this happen? 

 

And that opens up the portal to a whole world inevitably that that door closes, that door opens, it opens up that whole world that if I didn't ask that question, if I didn't go down that path, none of that would've happened. If I stayed in this sort of negative vibe zone of just being really irritated that it didn't go the way I wanted it to go or I feel like something's been taken from me, or I've been violated in some way — I'm gonna empower myself to say, but wait a second, I've got all of these powerhouse sources within me that I can now grow that can take the place of that. That's how entrepreneurs really think in order to survive. Because not everything thrives and not everything lasts forever. And how they do the comeback. People like Cher and Madonna, how do they do the comeback every time? 

 

Anne: Can I just say this? I know Madonna gets a lot of criticism. But look at a woman who knows how to pivot(laughs). She has lasted in the industry, right, for, 40 years. Right? 

 

Lau: Right. And then great actors like Tom Hanks or whatever, how did they, how did they pivot when they physically change? They emotionally changed. How did they shift? 

 

Anne: Meryl Streep, I'm just saying.

 

Lau: They’re not gonna get the same roles. 

 

Anne: Every new role, pivoting, evolving, still remaining relevant. I mean it's inspirational really. 

 

Lau: Yeah. 

 

Anne: So, yeah. Yeah. 

 

Lau: It's totally inspirational because I could sit there and I could say, I'm really upset though, Anne. I'm very sad and angry that I don't look 25 anymore. I'm gonna try like heck to look 25, and I can do that. But wouldn't it be better to say, but wait a second, I'm 40 or I'm 60, and I'm gonna bring out the intense beauty and wisdom I have now that I didn't absolutely have when I was 25.

 

Anne: Sarah Jessica Parker. Right? I'm going gray. I'm just --

 

Lau: That's what it is. 

 

Anne: Right. Like just to continue to evolve and continue to innovate, be relevant. And really, I think BOSSes, it's something to just sit back and think when you're on vacation next time maybe, and you've got some downtime, and really think about how you may pivot as times change. And sometimes you just don't know what's gonna happen. But I like to present myself, well, if this happens, I will do this. Or maybe I'll start pursuing educating myself here, because I see things happening this way. And I think it's hard to be a visionary, but I always try to be. I do know that after working 20 some odd years in technologies, that I cannot stop it. 

 

And I say it's over and over again. You might think I'm a broken record, but I cannot alone stop technology from happening ever. And it just became a thing. And I think once you realize and you kind of accept that, it helps you to pivot, it helps you to to be innovative. It helps you to think about how can I utilize what I've got in front of me, not just technology, but utilize what I have, who I am and what I have in front of me to grow and to become better and to maintain a successful business.

 

Lau: And be okay with change. Be okay with things not being the way you know them to be. That's tough. I always found that difficult ‘cause I loved things that were familiar to me and things I knew. Just be okay with the shift and change of the pivot. It’s like you're going to something new. It's not going to be replicating what you did before. And if you're okay with that --

 

Anne: Roll with the bumps. 

 

Lau: — you're a little bit bravery, you're more courageous. Roll with the bumps, 'cause innovation is not always success. Innovation is trying, you know what I mean? It's taking chances. It's taking calculated risks. It does not say that you're going to be successful because you're pivoting. It means you have the opportunity to be successful. 

 

Anne: If you are riding bucking bronco -- I always say this 'cause I rode horses as a young girl, right? And as a young girl, this was the sitting trot. Okay? And any of you horse lovers out there that rode, being able to sit a trot and be able to let go of your hips and roll — because a horse's movements are not always perfectly smooth. It's hard to anticipate sometimes. Or if a horse spooks, you have to literally be able to roll, roll with the changes so that you don't get thrown off that horse. Right? So, I don't know, maybe --

 

Lau: Is that where we get roll with the punches?

 

Anne: — the punches aren't as hard. Right? Is if you resist against those punches, right, it's gonna hurt a whole lot more. Wow. Good stuff. 

 

Lau: Right. 

 

Anne: Oh my God. 

 

Lau: Right, right. I love it. It's so true. 

 

Anne: Now we know you can do it. So I'm going to give a great big shout-out to our sponsor, ipDTL. You too can network and connect like BOSSes. Find out more at ipdtl.com. And also, I want you to imagine the world full of passionate, empowered, diverse individuals like we all are. As BOSSes giving collectively and intentionally to create the world that you want to see, a lot of what we just discussed today. You can make a difference. Visit 100voiceswhocare.org to find out more. You guys, have an amazing week. We love you. We'll see you next week. Bye.

 

Join us next week for another edition of VO BOSS with your host Anne Ganguzza. And take your business to the next level. Sign up for our mailing list at voBOSS.com and receive exclusive content, industry revolutionizing tips and strategies, and new ways to rock your business like a BOSS. Redistribution with permission. Coast to coast connectivity via ipDTL.